Managing People to Achieve Enterprise Objectives:

Tools for Effective Managers

       
The role of management and what good managers do may not be obvious until you spend time getting down to basics with an expert. Once your eyes are open, however, the simple yet penetrating theory of management introduced in this important course, along with an update on workplace legislation can make all the difference. Next time you have to deal with a problem employee you will be inspired to clarify your goals and apply an effective and straight-forward methodology for problem solving. Information on key pieces of workplace legislation will provide you with a better appreciation of the legal context and management's legal rights and limitations.

You Will Learn:

• To manage individual employees so that their behaviours promote enterprise objectives
• To apply an approach to management that will allow you to objectively and effectively deal with employees whose behaviours do not promote the goals of the enterprise including:
• Formal and informal methods of getting the facts to assess and classify the problem
• How to set realistic objectives for what can and cannot be accomplished
• When to cut your losses
• How to achieve your objectives
• What managers can and cannot do in the course of managing in today's legal environment

The Program Will Cover:

Why Do We Manage?

What does management want from its employees?
How do you obtain the behaviours that advance your objectives?
What is the test of success in managing people?
What managing is not

Managing Problem People 

• Who is a problem employee?
• Your objective in dealing with the problem employee

Achieving the Objective: Part 1 Basic Steps: Getting The Facts, Classifying The Problem And Supporting The Decision Made

• Informal methods for getting the facts
  Formal methods:
  Interviews
  Requests for information:
  Doctors/health care professionals
  Documents
  Investigation of issues
  Discipline/problem solving

Achieving the Objective: Part 2 Laws that Limit What Managers Can and Cannot Do

• Understanding the informal context
• culture, relationships and expectations
• Understanding the legal context
• Employment Standards:
• Hours of work
• Emergency leave
• Vacations
• Human Rights Code:
• General
• Harassment
• Accommodation
• Workplace Safety and Insurance:
• Re-employment obligations
• Early and safe return to work
• Labour Relations Act
• Occupational Health and Safety Act:
• Supervisor and employer responsibilities
• Work refusals
• Agreements
• Collective agreements
• Grievance settlements
• Employment contracts 

Achieving the Objective: Part 3 - Implementation 

• Why you should establish your objectives for the particular situation
• Characteristics of a realistic objective
• Determining methods and strategies
• Deciding what is realistically possible
• When to make a decision to ignore a problem 
• Implementing solutions